![]() ![]() ![]() That’s because it makes data collection much easier on the customer service rep end, as well as, make it much more pleasant for your customers and clients. What’s more, I believe that each and every customer service rep would be glad to be able to work according to the principles described in the GRACED approach. With this approach and training, the way your customer service reps communicate with your customers will change for good. And that’s when she introduces the concept of being GRACED to collect data. This, later on, has a tremendous impact on the business as bad data results in additional costs, loss of time, and even creates underprivileged populations.īut, as Tamekia says, this could be all solved with proper training and approach. She quickly found out that people like her are not really taught to collect such types of sensitive data and that it often leads to collecting wrong and overall bad data. She recalls the time when she was working as a front desk specialist, trying to collect data from clients. Tamekia in her quite short talk described the problem of the current process of data gathering. It’s a crucial customer service TED talk. What you will learn: How to teach your employees to properly handle conversations and easily collect data from your customers Now, let’s choose what to watch next! Under 10-minute customer service TED talks How to train employees to have difficult conversations Under 20-minute customer service TED talks.Under 15-minute customer service TED talks.Under 10-minute customer service TED talks.Remember that the award for that is priceless – TED Talks give you the unique opportunity to grow a dream customer service in your business. Thus, below you’ll find a quick shortcut to all the talks that are under 10, 15, and 20 minutes to make it easier for you to sort. These are conferences about Technology, Entertainment, Design, and more.Īnd to help you improve your customer service I found 45 TED talks that you can watch anytime you want and – you bet – it won’t take you longer than 20 minutes!Īlong with every talk, you’ll also find a brief synopsis of each of them, details regarding the topic, speaker, and duration of the talk.Īlso, as I know your time is the most valuable asset I made sure you know how much time you spent on each of the talks upfront. Reading a 300-page book would take you a month given that you spend 20 minutes daily on this particular book.Ī solution that would let you consume knowledge much faster and without so much commitment on your side? You know it better than I do – you deal with new tools, new approaches, new techniques, etc.Īt the first glance, you need to commit yourself and read new books on a weekly (not saying daily!) basis to follow all changes. TED Talks look like a great response to the need for improvement of your customer service quality. ![]()
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